Frequently Asked Questions
The Handset uses IPL (Intense Pulsed Light), which is a modern type of laser hair removal used for long-term, pain-free hair removal. When our Handset is used on your hair, it absorbs the IPL which then heats and destroys the targeted hair cells.
Absolutely! Many studies have been completed around the world which prove the safety and effectiveness of our Handset's technology for hair removal. Forms of IPL are also commonly uses in laser-clinics globally, however we've brought it to you in a safe, convenient and more affordable at-home Handset.
Unlike in-clinic laser and other forms of hair removal our Handset is completely pain-free! Our customers describe a warm sensation on the skin.
Our Handset offers extremely long lasting results however no form of laser hair removal is permanent, even at the clinics. Just be careful when companies claim “permanent” hair removal, as this term technically means that there will be no regrowth of hair for 6 months. To maintain long-term results we advise using our Handset twice a week for 12 weeks, then just once every 2- 3 months for maintenance.
Most users notice a reduction of hair in just 2 treatments using our handset, with complete results after 12 treatments. However, results can vary from person to person.
You can use your handset on your whole body, including your Brazilian and face (just be sure to not get too close to your eyes).
We recommend using your handset once a week for the first 12 weeks. For areas of more stubborn hair growth you can use up to twice a week and go over the area 2-3 times per treatment. After this period we recommend using your handset once every 2-3 months for maintenance. If you would like to maintain hairless, smooth skin, we recommend using your handset once every 2 to 3 months, or as needed.
Yes, you need to shave the areas you wish to target before using your handset.
Yes, our handsets come with a 12-month warranty.
IPL works with most hair types except users with very light blonde, red, or grey coloured hair. This is because our Handset targets melanin in your hair which absorbs the light's energy, and melanin is more present in darker hair colours.
IPL works by using the melanin to absorb the light energy in the hair hair follicle and destroy it. IPL therefore isn't effective on very light blonde hair, red hair and grey hair.
No, eye protection is not required whilst using our Handset. Our Handsets have been designed with a sensor and will not pulse a light unless the entire window is pressed against your skin. That being said, you should never try and look directly into the light as it flashes.
Our handsets have a use-life of 500,000 flashes, which will last well over 17 years if used as directed.
Our handsets have an energy output of 4.9J/cm2, this means it is ideal for safe hair removal, and is also approved for effective at-home use.
Please only shave when required in-between your treatments as waxing, plucking, or epilating all remove the entire root of your hair, your hair is what absorbs our Handset's light to ultimately remove the hair.
No, unlike laser-clinics and shaving our handset is a one-time purchase. There is no need for replacements or refills. Simply plug in and go!
Our handset is suitable for all but the darkest skin tones. Please refer to our skin tone chart below to see whether or not our handset is suitable for you.
Although no evidence states that our handset has negative effects on pregnant or breastfeeding women, we still cannot recommend using our handset if you are pregnant or breastfeeding, just as a precaution.
Yes you can however you should not use our Handset around your freckles and moles, light freckles are okay to use it over though.
Yes our handset can be used if you have tattoos, however you must go around your tattoos and not over them.
For a successful treatment please wait 2 weeks after tanning to use your Handset and please also wait at least 48 hours to tan after using your handset. Artificial tan should also not be present on your skin whilst using your handset.
Our handsets come with a 12V power supply and you will receive the correct power supply for the country you provide in your shipping address?
Our handsets are shipped from our Brisbane warehouse Australia and comes with an Australian Plug. If your order any wear in the world we also have warehouse in the USA, UK and Europe and you will be sent your item with the correct plug type for your country to match your shipping address.